Terms and conditions

Article 1 – Application of Terms
These General Terms and Conditions govern all Accommodation Contracts and other related agreements concluded between KRIŠTO TURIZAM d.o.o. (hereinafter: the Data Controller) and the guest. In situations not explicitly defined by these terms, applicable laws and customary business practices shall apply. In the case of a special agreement in accordance with the law, its provisions take precedence over these General Terms and Conditions.

Article 2 – Accommodation Request Submission
A person wishing to book accommodation must provide information such as: full name, contact details, dates of stay, estimated arrival time, any special requests (e.g., baby cot), as well as any other information deemed relevant by the Data Controller. If a guest requests to extend their stay beyond the originally agreed date, such a request will be treated as a new reservation.

Article 3 – Contract Conclusion, Advance Payment, and Deposit
The Accommodation Contract is considered concluded when the Data Controller confirms the guest’s request. If an advance payment is required, the contract becomes effective only after the payment is made within the agreed timeframe. Exceptions to advance payment or deposit may be made in cases of special agreements. Check-in and check-out times indicated on the website or in the booking confirmation are considered valid. Upon arrival, guests must present a valid photo ID. Otherwise, the Data Controller reserves the right to deny service.

Article 4 – Reservation Refusal
The Data Controller may refuse to conclude an Accommodation Contract in the following cases:

  • The request does not comply with these terms.
  • All accommodation units are fully booked.
  • There is reasonable suspicion that the guest might violate the law, public order, or moral standards.
  • The guest’s behavior disturbs or may disturb other guests.
  • The guest suffers from a contagious disease.
  • The guest makes inappropriate or aggressive demands with threats or blackmail, or has done so in the past.
  • Service provision is hindered by force majeure (e.g., natural disasters, malfunctions).
  • The guest is visibly intoxicated or behaving inappropriately.
  • The guest conceals the true purpose of the stay, such as commercial activity or resale.

 

Article 5 – Cancellation by the Guest
The guest has the right to cancel the contract but may be required to pay part or all of the cost of the reserved services, unless otherwise stated in the contract. If the guest does not arrive by 10:00 p.m. on the day of arrival (or two hours after the announced arrival time if notice was given) and fails to notify the delay, the reservation will be considered canceled.

Article 6 – Cancellation by the Data Controller
The Data Controller may terminate the contract if:

  • There is suspicion of behavior contrary to laws, order, or morals.
  • The guest disturbs the peace of other users.
  • The guest suffers from a contagious disease.
  • The guest threatens or behaves inappropriately towards staff or has done so in the past.
  • The service cannot be provided due to unforeseen circumstances.
  • The guest is under the influence of alcohol or behaves dangerously.
  • The guest violates rules (e.g., smoking in the room, improper use of equipment).
  • The guest conceals the actual purpose of the stay.
  • The guest fails to comply with these terms or make required payments.
In such cases, the guest will not be charged for unused services, except for accommodation services already provided.

 

Article 7 – Check-in and Check-out
Guests must check in at the reception upon arrival. Check-in is available from 2:00 p.m., and check-out must be completed by 12:00 noon.

Article 8 – Reception
The reception is available 24 hours a day.

Article 9 – Prices and Payment Terms
Prices are expressed in euros (EUR) and refer to the rate per unit per night. The reservation is binding regardless of how it is made. Payment is made in advance or at the reception on the day of arrival, or exceptionally on the day of departure if agreed. Payment is made by bank transfer, credit card or in the official currency of the Republic of Croatia. The amount is charged even if the guest does not use the accommodation provided by the Data Controller.

Article 10 – Service Provider Liability
The hotel is liable for damage only if it is caused by its negligence. Liability applies from the moment of check-in until check-out.

Article 11 – Internet Usage
Guests have access to the internet, but the hotel does not guarantee uninterrupted availability or connection speed. In case of misuse, access may be restricted.

Article 12 – Parking
Hotel parking is available to guests. The hotel is not liable for damage caused by guests while driving but is liable for damage resulting from its negligence.

Article 13 – Guest Liability
The guest is required to compensate for any damage caused by their negligence or intent, including loss of revenue due to the inability to use the accommodation.

Article 14 – Emergency Procedures
In case of rule violations, the hotel reserves the right to notify the police or other competent authorities. If there is suspicion that the guest’s health is at risk, emergency services may be contacted without the guest’s consent.

Article 15 – Amendments to the Terms
These terms are subject to change without prior notice. By continuing to use the services after a change, the guest accepts the new terms. Contracts already concluded are subject to the terms valid on the date of conclusion.

Article 16 – Dispute Resolution
The guest and the Data Controller agree to attempt to resolve any disputes through mutual agreement and good-faith negotiations.

Article 17 – Governing Law and Jurisdiction
All legal relations are governed by the laws of the Republic of Croatia. Any disputes shall be resolved before the competent court in the Republic of Croatia.